Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, submit an inquiry, or otherwise communicate with Reflect Renovations.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Property or service address
• Information about your home or renovation project
• Information about the type of renovation or construction service you require
• Project requirements, preferences, and specifications
• Information included in your inquiry or message
• Appointment or scheduling information
• Photos, plans, drawings, documents, or other files you voluntarily provide
• Budget or project-related information you choose to provide
• Payment or billing information where applicable
• Other information you voluntarily provide

Our website provides visitors with options to request a quote and contact Reflect Renovations about renovation and construction projects.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Personal Information

Reflect Renovations may collect and use personal information for purposes including:

• Responding to inquiries and requests
• Providing information about our renovation and construction services
• Preparing quotes and estimates
• Understanding your renovation goals and project requirements
• Assessing the scope of a renovation or construction project
• Developing project plans and recommendations
• Scheduling consultations, site visits, and project work
• Communicating with customers and prospective customers
• Coordinating contractors, trades, suppliers, and other project partners where necessary
• Reviewing photographs, plans, drawings, documents, or other project information
• Processing payments where applicable
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Preventing fraud, misuse, or unauthorized access
• Protecting the security and integrity of our website and systems
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Reflect Renovations provides a broad range of residential construction and renovation services, including kitchen and bathroom remodelling, basement renovations, home additions, custom homes, decks, garages, and general contracting.

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, prepare a quote, schedule a consultation, or provide requested services.

Disclosure of Personal Information

Reflect Renovations does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide requested services, process inquiries, or conduct our business. This may include disclosure to:

• Employees and representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Payment processors where applicable
• Contractors, tradespeople, subcontractors, suppliers, or project partners involved in completing a requested project
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Online Forms, Quotes, and Project Information

If you submit an inquiry or request a quote through our website, the information you provide may be used to understand your project, assess your renovation or construction requirements, prepare an estimate, schedule a consultation or site visit, and communicate with you.

If you voluntarily provide photographs, plans, drawings, measurements, documents, or other project information, these materials may be reviewed to help understand the property and scope of work being requested.

Please only provide photographs, documents, and information that are reasonably necessary for your inquiry and avoid including unnecessary personal or sensitive information.

We may retain information submitted through online forms and other communications for reasonable business, communication, service, record-keeping, and legal purposes.

Renovation and Construction Projects

Because Reflect Renovations handles projects ranging from individual room renovations to complete home remodelling, additions, custom homes, and new construction, information submitted through the website may contain details about a customer's home, property, project plans, budget, preferences, or desired finishes.

This information may be used to evaluate the project, develop recommendations, prepare estimates, coordinate trades and suppliers, and provide the requested renovation or construction services.

Customers should avoid submitting unnecessary sensitive personal information through general website forms.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process inquiries, understand website traffic, communicate with visitors, or improve our online presence.

Our website may also contain links to third-party websites, including suppliers, manufacturers, contractors, social media platforms, project partners, or other external resources.

Once you leave the Reflect Renovations website and access an external website or service, that website's privacy policy and terms may apply. Reflect Renovations is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Protection of Personal Information

Reflect Renovations takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, prepare estimates, plan and provide renovation or construction services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Reflect Renovations holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.

Reflect Renovations
260091 Woodland Road
Calgary, AB T3R 1G5
Canada
Phone: 403-630-9656
Email: ac.snoitavonertcelfer%40ofni

We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Reflect Renovations may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Reflect Renovations' website privacy practices, please contact:
Reflect Renovations260091 Woodland RoadCalgary, AB T3R 1G5CanadaPhone: 403-630-9656Email: ac.snoitavonertcelfer%40ofni